Delivery & Returns
Standard delivery orders are usually shipped within 24 hours although we aim to ship the same day if you order before 3pm. You should receive your order to a UK address within 2-3 working days.
(Please note that due to COVID-19, deliveries times may be a little longer depending on your location.)
After particularly busy weekends and bank holidays some orders may take a little longer to dispatch. Please email us if your order is urgent.
We currently ship orders Monday to Friday. Orders placed after 3pm Monday to Friday will not be dispatched until the following business day. Please try to bear this in mind when ordering before weekends or bank holidays.
If your order hasn’t arrived, you must notify us within 21 days from the date of your order for us to consider it missing.
For your peace of mind all orders are sent with proof of posting and are insured against loss or damage. When your order is dispatched you will receive an email to notify you of this. It will also contain the tracking code for your order.
Provided that the product is unopened and with a sufficient expiry date, you can return your product to us with a note of your order ID and an explanation of the reason for your refund request. Please email us on angie@absolutebest.uk or fill in our Contact Form for more details.
Please ensure that the address details you supply are complete and correct prior to completing your order, as these details cannot be easily changed once the order has been dispatched.
ORDERING & DELIVERY
Will I be charged postage?
UK orders are Free postage and for Ireland the postage charge is £5.50
How quickly will I receive my order?
We aim to dispatch orders within 24 hours of ordering, so provided that everything is in stock, you should receive your order to a UK address within 2-3 working days. If a product is out of stock, this product will be sent separately when the product is back in stock.
Do you ship internationally?
Unfortunately, we only ship to the UK & Ireland at the moment.
I haven't received my order, what should I do?
Please firstly check that you received both an order confirmation and PayPal receipt for your order. If you have not received both your confirmations, please contact us via email at angie@absolutebest.uk
If you have not received your order to your UK address within 7 working days, please contact us via email at angie@absolutebest.uk
Can I return a product to you for a refund?
Provided that the product is unopened and with a sufficient expiry date, you can return your product to us with a note of your order ID and an explanation of the reason for your refund request. Please email us on angie@absolutebest.uk or fill in our Contact Form for more details.
PAYMENT & CHECKOUT
What payment options do you have?
We accept all major credit & debit cards via our secure payments engine, stripe
When will I be charged for my order?
We charge at the time of order.
Can I change or add to my order once the order has been placed?
Once the payment has gone through for your order, we are not able to add products to your internet order. However, if you have any changes please contact us via angie@absolutebest.uk